To ensure a better end-user experience, a new SMS opt-in feature has been introduced. SMS Opt-in helps create a seamless, intuitive and informed experience for users who are travelling.

How does it work?

The new International roaming Day Pack is activated via SMS Opt-In, which makes it easier for both Service Providers and end-users.

1. User arrives as overseas destination
2. Receives welcome message prompting them to activate International Roaming Pack. User can opt-in by sending the appropriate message to 179.
3. User received automated response, confirming status. They can now start roaming in destination country.

Incoming calls and SMS do not count towards your Travel Pack inclusions. The person calling or texting you is charged according to their own provider’s rates. Data usage includes both uploads and downloads.

1.     
2. SMS confirmation message from 179 confirming IR daily travel pack activation with expiry and data amount.
3. 

Roaming Plans

International Roaming
Product Code/Description	5GB Travel Pack	10GB Travel Pack	3GB Biz Travel Pack
Cost, inc GST	$65.00	$95.00	$115
Bolt On/Top Up	Bolt On	Bolt On	Bolt On
Expiry	7 days	14 days	3 days
Voice and SMS Inclusions for Period	30 Mins / 30 Text	60 Mins / 60 Text	300 Mins / 300 Text
Data Inclusion for Period	5 GB	10 GB	3 GB
IDD Inclusions	IR 67	IR 67

Travel Pack 57 countries (Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Republic of Korea, Romania, Russia, Singapore, Slovak Republic, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, USA, Vanuatu & Vietnam

Notes

• End-user will receive a welcome SMS in an eligible country, and they will need to “opt-in” via SMS to activate an International Roaming Pack by sending the below text to 179: ROAM5 – 5GB Travel Pack ROAM10 – 10GB Travel Pack ROAM3 – 3GB Biz Travel
• End-users can now add a new pack at any time, even after using 95% of their data. End-users will get a Low Balance Notification when their pack reaches 10MB data, 5 minutes, or 5 SMS remaining. They will no longer receive a warning when their data usage reaches 95%.
• International Roaming packs will not be available to end-users in non-roaming and PAYG countries.SMS sent to 179 will not incur any charges.

SMS Notifications

Scenario	Frequency	Message
Welcome Message – Sent to an end user when they first attach to a new roaming network in an eligible roaming destination	Weekly	Welcome to [Country Name]! To use your [Mobile service number] while you’re here, simply choose a roaming pack and text the code to 179: ROAM5: 5GB data, 30 mins, 30 SMS, 7 days ROAM10: 10GB data, 60 mins, 60 SMS, 14 days ROAM3: 3GB BizPack data, 300 mins, 300 SMS, 3 days For example, text “ROAM5” to 179 to activate that pack. No reminders will be sent when validity expires, so just remember to add a new one when needed. Please refer to your service provider for more information.
If Recharge is unsuccessful	Once Only	Your order for one new [Pack name] pack on mobile service <Mobile service number> was unsuccessful. Please try again or contact your service provider for assistance.
If incorrect code is entered by user	Once Only	You have entered an invalid code, please try again
New 5GB/10GB/Biz 3GB travel pack is activated	Once Only	Success! You’ve added the [Pack name] travel pack to [Mobile service number]. It expires at midnight AEST in [XX] days and includes [XX] call mins, [XX] SMS from this country, and [XX]GB of roaming data. Important: • Add a new pack only when your current one is used up, as any unused allowances will be lost. • You’ll get reminders at 10MB/5 mins/5 SMS remaining. • No reminder will be sent when validity expires. • To check balance/expiry, text “bal” to 179. Remember: • You can still make/receive calls and SMS over Wi-Fi, which will be deducted from your Australian domestic allowances. • See Critical Info Summary or contact your provider for help.
Welcome message – Sent to end user when they attach to a new roaming network in a non-eligible roaming destination within CAMEL countries. (See list)	Weekly	Welcome to <Country Name>. You will not be able to make or receive voice calls, send SMS, send or receive MMS or use data in this country. You may be able to receive SMS. This will be at no charge.

Travel Pack Expiry Details

1. Travel Packs will expire at 23:59:59PM on the day of expiry. Travel pack will always use Sydney local time (AEST or AEDT), regardless of the country the end-user is roaming in.
2. Roaming packs have various validity periods, but all start and end at midnight AEST. If a pack is activated after midnight, it remains valid until midnight AEST on the expiry date.
3. The roaming period from activation until midnight AEST on the activation date does not count towards the pack’s expiration.

How Travel Pack Allowances Work

If you have multiple travel packs active at the same time, the pack with the earliest expiry date will be used first.

Example:

Let’s say you run out of data on day 2 of your billing cycle and add a new data pack. Here’s how your allowances will be used:

• Calls and SMS: You’ll continue using the allowances from your first pack until it expires. After that, any remaining allowances from your new pack will be used.
• Data: Your data usage will be deducted from the new data pack immediately.
• Exception: If you add the same travel pack, your allowances will reset.

Note: This immediate usage applies to calls and SMS usage as well if the first pack expires.

Utilisation Rules

If a user has multiple travel packs active at the same time, the travel pack with the earliest expiry will be used with the highest priority. If multiple travel packs are active with the same expiry date, then the following usage priority will be followed:

3 of 3 rows

Pack Name	Usage Priority
3GB Biz Travel	1 (highest Priority)
5GB Travel Pack	2
10GB Travel Pack	3